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Retail Reality is an Australian Mystery Shopping company that will help you improve your bottom line. We evaluate customer service standards through a variety of mystery shopping programs and performance reviews...

Our Team


Retail Reality has been operating since 2001 providing businesses within the service sector information about their stores through the eyes of the customer. The collaboration of the Retail Reality founders has worked for some of Australia´s largest retailers in varied...

Who uses our services?


Mystery shopping is becoming the right way to measure service success for businesses worldwide. To be able to evaluate how your business really performs when you are not there via a "Snap Shot" experience is an extremely valuable tool. This is done via a...

Mystery Shopping Program Features


We don't just collect data; we build a program to help you use it! By learning about your customers through the Retail Reality Mystery Shopping program you can:...

Tell Me More About Mystery Shopping


We have worked in the retail industry for over 20 year... we know it and we love it. We have a passion for not only great service but exceptional customer service. We enjoy what we do and are driven to help you succeed in your goals. We have a "can do" and "make...

Testimonial


We will provide you, our client, the essential tools to increase the level of customer satisfaction in your service industry. We will do this through customised mystery shopping programs...

Mystery Shoppers


Mystery Shopping or Secret Shopping (as it is also known) is a form of market research which involves going into a retail store or service provider and reporting the details of your shopping experience on a mystery shopping survey that we provide you via our...

Efficiency Reporting Services


We know that you will find our pricing more than competitive without providing less than our competitors. As experienced retailers, we understand what information you need and will provide you with just that!...

Frequently Asked Questions


Mystery Shopping, or sometimes known as Secret Shopping is a form of market research that is used to evaluate the service level being provided by retail and service outlets. This is done through the eyes of a Mystery Shopper who poses as a regular customer and gathers...

Contact Us about Mystery Shopping


Retail Reality provides services and solutions for all Mystery Shopping Programs. Our customer service evaluation surveys are suitable for a multitude of businesses within the service industry and can be customised according to your specific needs...

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