Our Team…
The collaboration of the Retail Reality founders
has worked for some of Australia’s largest retailers in
varied roles from being the out on the shop floor retailer, through
to management positions in Supervision, Training, Operations,
Buying and Marketing.
Our Mystery Shoppers are employed by Retail
Reality. They are not contractors. We ensure that we employ people
who have had a background in either customer service, retail
or other service industries.
All potential employees are given a trial
survey to complete. From this, we are able to evaluate the employees’ suitability
to a position in Mystery Shopping.
A training manual is sent to all employees
that have completed the trial successfully and a member of our
management team speaks to each new team member individually to
provide further training and ensure that they gain full understanding
of their role as a Mystery Shopper.
With every Mystery Shopping assignment we
send out, we also include a comprehensive company brief to communicate
the specific needs of the client.
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