Who uses our services?
Many industries can benefit from regular cycles of Mystery Shopping.
We cover all areas of Australia from Metropolitan areas to regional.
From the Northern Territory to Tasmania and right across to Western
Australia.
We have more than one Mystery Shopper in each area, rotating
them on a regular basis to maintain the confidentiality of our
shoppers.
Mystery Shopping programs are used
by industries world wide including…
- Specialty Retail Stores
- Fast Food outlets
- New & Used car dealers
- Hairdressers & Beauticians
- Gymnasiums
- Restaurants & Cafes
- Hotels & Motels
- Cinemas
- Convenience Stores
- Banks
- Shopping Centres
- And many other product or service providers
How often should mystery shopping programs be used?
Many companies utilise mystery shopping services on a regular basis. Normally
this is either monthly or bi-monthly to continually evaluate the level of
service being provided by their outlets. This enables management to re-train
on any specific areas required, and then re-evaluate the success on the next
cycle of assignments. Mystery Shopping frequency is often increased for poor
performing stores, newly opened stores or following new products or services
being introduced.
A routine cycle is normally put into place with each client,
and then as the need arises for extra Mystery Shops, these can
be arranged with only 48 hours notice.
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